RETURN & EXCHANGE POLICY.
Return & Exchange Policy
Our Commitment
We take pride in the quality of our products and want you to be fully satisfied with your order. Every item goes through a quality check before shipping, but if something isn't right, we'll make it right.
Returns & Exchanges
-
Items can be returned or exchanged within 14 days of delivery if they are unused, unwashed, and in their original condition with all tags attached.
-
Please note that limited edition and final sale items are non-returnable .
Damaged or Incorrect Items
If you receive a product that is faulty or not what you ordered, please contact us within 7 days of delivery . We'll arrange a replacement or refund at no extra cost.
How to Start a Return
-
Email us at 📩 [your support email] with your order number and reason for return.
-
Our team will provide you with the return instructions and address.
-
Once we've received and inspected your return, we'll notify you regarding approval and process your refund or exchange.
Refunds
Approved refunds will be processed back to your original payment method. Depending on your bank, this may take 5-10 business days .
Responsibility for Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked shipping service for your return.
SHIPPING.
Processing Time
All orders are processed within 2-4 business days after purchase. Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Times
-
Domestic (GERMANY) : 3-7 business days
-
International : 7-14 business days (depending on destination, WE ONLY SHIP TO CUSTOMERS WITHIN THE EU.)
Please note: delivery times are estimates and may vary due to factors outside of our control, such as carrier delays or customs inspections.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected service.
Customs & Duties
International orders may be subject to import duties, taxes, or fees determined by the destination country. These charges are the responsibility of the customer.
MANUFACTURING.
Crafted in Europe with Care
All of our garments are printed in collaboration with Textildruck Europa , a trusted production partner known for precision and high-quality textile finishing. Based in Europe, they operate with modern printing technology and strict quality standards to ensure every piece meets our expectations.
By working with a European facility, we can guarantee shorter delivery routes, reliable craftsmanship, and production that aligns with ethical and sustainable industry practices.
Every item carries the PRINTED FACTS. label is created to last – from the first sketch to the final print.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured locally in German. We are proud to say that our products are Printed at the ''Textildruck Europa'' manufacture.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
A team with a goal
REAL PEOPLE HAVING VISIONS.